Keep proof of purchase ready
Invoices, receipts, booking forms, payment confirmations, order summaries and warranty or policy papers form the backbone of most consumer complaints. They establish what was promised and what was paid.
Capture the service deficiency or defect
Photographs, videos, service reports, inspection records, screenshots, call recordings where lawfully kept and written communication can help demonstrate the actual problem and the response to it.
Show the complaint history
Complaint ticket numbers, emails, chat transcripts, courier receipts and follow-up messages are often just as important as the original invoice. They show that the consumer gave the seller or service provider a fair opportunity to respond.
Clarify the remedy sought
It helps to note whether the complaint seeks refund, replacement, repair, compensation or another specific direction. Supporting material for loss, inconvenience or extra expenditure should be arranged separately if compensation is claimed.